The Back-office Order Management solution covers the non-interaction sales cycle, improving your sales effectiveness by increasing assertiveness and speed during the order management process. The process includes three main activities:
• ORDER ENTRY - Agent places the order in the client's system after the order is taken in the front office through voice or a non-voice channel.
• ORDER ANALYSIS - the agent customer history analyzes the feasibility of the order and customer history, making sure there are no restrictions or errors.
• ORDER PROCESSING - The agent activates the order in the system, confirms the products ordered are in stock, and sends the request to the fulfillment team to work on product delivery.