Our information security strategy is designed to always be ahead of the market. Teleperformance leads the industry with world-class, award-winning security measures in contact center information defense. In fact, we are the first in our industry to receive Binding Corporate Rules (BCR) approval, ensuring enhanced privacy and security when transferring data.
For many years, our clients have trusted Teleperformance—as experts in security, we constantly adapt to technology and trends, monitor risks and threats, comply with international regulations on data privacy, and seek new ways to guarantee our clients’ security. Teleperformance is the worldwide leader in omnichannel customer experience management. We operate in every major business vertical in every region of the world. This allows us unique insights into the realm of data security and data privacy.
We have a holistic approach in identifying and mitigating risks, with a strong people-focused foundation. Our security professionals include CISSP (Certified Information Systems Security Professional), CFE (Certified Fraud Examiner), CISA (Certified Information Systems Auditor), ISO Certified Lead Auditor, and PMP (Project Management Professional) Manager.
Our deeply knowledgeable security leaders have created a sophisticated compliance, privacy, and security framework, which consists of:
- Highly Trained Employees
- Well-defined Privacy and Security Processes
- Privacy and Security Management Methodologies
- Stringent Global Policies
- Consistent and Regular Employee Education and Awareness
Teleperformance has added innovation to contact center security that often surpasses the client’s internal security controls for fraud prevention and early detection. In short, for companies that absolutely require the highest degree of data and customer information security, Teleperformance is indisputably the industry leader.Michael DeSalles from Frost and Sullivan
Teleperformance has received a number of information security related certifications that establish it as the industry leader. Most notably, these include:
- ISO 27001:2013
- SOC 1&2
- BCR as a Data Controller and Data Processor